The warranty period commences from the date of successful acceptance of the instrument and lasts for 1 year.
For damage caused by quality defects of spare parts, our company will provide on-site services and offer free repair or replacement of the damaged parts.
- Operational Faults: Response within 2 hours upon receiving the fault notification.
- Instrument Malfunctions: A solution will be proposed within 24 hours.
After the warranty period expires, our company will continue to provide after-sales services for in-service instruments, including lifetime free technical guidance.
Free software upgrades will be provided, and updates on new device functions and application materials will be pushed in a timely manner.
We will supply spare parts to customers at the most preferential prices for the long term.
Ensure sufficient spare parts are available year-round even after the warranty period.
A dedicated service hotline (400-993-9917) is available to ensure timely responses.
Conduct regular follow-up visits to all customers and provide technical support services whenever needed.
